Support

Email support@thebillow.ai for help with any Billow product. Use the same address to report AI output that is wrong, inappropriate or harmful.

For privacy requests, email privacy@thebillow.ai.

• Your name, your organization and the email you sign in with.
• Which part of Billow you were using: the dashboard, the Excel add-in or Billow Agent in Microsoft Teams.
• The workflow name and, if you have it, a link to the run.
• What you expected, what happened instead, and roughly when (with your time zone).
• Any error message or a screenshot.

Don't send passwords or sign-in codes. We will never ask for them.

Billow Agent runs your team's Billow workflows from Microsoft Teams group chats. You need a Billow account, and it works in group chats only.

Connect a chat

1. Add Billow Agent to the group chat.
2. A Billow admin tags the bot with link in the chat. The bot replies with a link code.
3. The admin signs in to Billow, opens the agent, goes to Connections › Microsoft Teams, enters the code and chooses the chat's workflows.

A chat used to run workflows can have up to 20 people.

Commands

• link: Get a code to link this workflow chat to Billow.
• status: How many files are waiting and how the last run went.
• help: What the bot can do in this chat. Type a workflow's name to run it.
• ping: Check the bot can see this chat.

To run a workflow, tag Billow Agent with the workflow's name.

Remove the bot

Remove Billow Agent from the chat's members or apps in Teams. It stops collecting messages and files in that chat. See our privacy policy for how information already collected is handled.

Read our privacy policy, security page and terms of use.